About Us

Smart Processes strives to be a leading provider of customized business process automation solutions. Organizations are inherently complex systems, composed of interconnected processes that engage with key stakeholders, including shareholders, customers, regulatory bodies, and suppliers—to achieve their business objectives. The design and orchestration of these processes play a critical role in a company’s performance and long-term success.

With this vision at its core, Smart Processes was founded with a clear mission: to help companies optimize and engineer their workflows for maximum efficiency. This mission is driven by a team of skilled consultants, adaptable software platforms, experienced system integration engineers, and a customer-centric business model.

Established by university researchers, Smart Processes has built a diverse network of consultants with expertise across various sectors, including finance, public administration, procurement, law, education management, early childhood education, performance management, capacity building, environmental protection, waste management, and nanotechnology.

Our powerful, flexible, and cost-effective software platform empowers system engineers to automate and continuously refine business processes. Leveraging no-code integration features, we seamlessly implement workflows that connect different software solutions within an organization, effectively serving as an integration hub.

Innovation and research are at the heart of Smart Processes. We are committed to harnessing the latest technological advancements, with a special focus on Artificial Intelligence. AI is already integrated into our software platform, and we continue to invest in developing AI-powered products that help businesses continuously enhance their processes.

Currently, Smart Processes operates in Italy and Albania, with plans to expand further through branches and strategic partnerships worldwide.

✅ Tailored Automation Solutions – We design and implement personalized business process automation that aligns perfectly with your unique operational needs and strategic goals.

✅ Seamless System Integration – Our no-code integration platform connects diverse software applications within your organization, creating a unified and efficient digital ecosystem.

✅ AI-Driven Innovation – By leveraging artificial intelligence, we enhance decision-making, optimize performance, and continuously drive improvements across your processes.

✅ Industry Expertise – With specialized consultants across various sectors—such as finance, public administration, education, law, and environmental management—we offer solutions tailored to industry-specific challenges.

✅ Scalability & Flexibility – Our adaptable and cost-effective software platform scales as your business grows, ensuring long-term sustainability and success.

✅ Worry-Free Customer Landing Model – At Smart Processes, we prioritize a seamless, risk-free customer experience. Our customer landing model works as follows:

• Initial Free Consultancy – Every project begins with complimentary consultancy, providing you with expert insight into your business challenges and requirements.

• Scenario Sharing – You simply share your business scenario with us, and a dedicated process analyst will review and assess your needs.

• Custom Web-Based Demo Prototype – We create a web-based demo prototype tailored to your specific scenario, allowing you to explore and interact with the solution before making any commitment.

• Tailored Cost Estimate – If the demo meets your needs, we provide a customized cost estimate, ensuring you only pay for what you actually use.

• Implementation & Ongoing Support – Once you agree to proceed, we begin implementation and guide you through the change management process, providing continuous support to ensure success.

✅ Global Expansion & Support – With operations in Italy and Albania, we are expanding our presence through strategic partnerships, delivering high-quality automation solutions worldwide.

At Smart Processes, we don’t just automate—we transform businesses by creating smarter, more efficient workflows that drive productivity, foster innovation, and deliver exceptional customer experiences.